I wanted to send my sincere gratitude and appreciation to Lily Rose Care Agency and their outstanding managers, Sophie and Gina and more recently, Sam.
Their support in a particularly complex case has been exceptional — going far beyond expectations to ensure the client’s needs were met with care, dignity, and professionalism.
Their communication has been consistently clear, timely, and collaborative, which has made a significant difference in managing the risks and challenges involved. Sophie and Gina have shown genuine compassion not only for the client but also for their staff, demonstrating a deep commitment to wellbeing across the board.
One particularly touching example of their dedication has been their daily support with the client’s dog care — a gesture that speaks volumes about their holistic approach and willingness to go the extra mile. This kind of thoughtful, person-centred care is invaluable.
Working with proactive and supportive partner agencies like Lily Rose makes all the difference in this role. Their involvement has been crucial in enabling professionals to manage complexity and risk safely and effectively. I truly could not have managed this case without their partnership — thank you for everything.
I have met many carers whilst working with Lily Rose as well, and seen what compassion and dedication they have, when working directly with this client.
Thank you for everything Lily Rose 😊
Ella WaughmanLily Rose Care Group have been providing carers for my parents in law (in Stoke) for the past three years. My husband and I take it in turns to stay over on a regular basis (unannounced) and we have always been impressed by the quality of care provided by this company. The practical care of is a very high standard: commodes regularly emptied and cleaned, all washing and washing up maintained daily, personal care is exceptional and help preparing meals done exactly in accordance with our wishes. My father in law has moderate dementia and his wife is almost immobile, but they enjoy some good humoured banter with the carers (who tend to be the same regular three people) and the relationship that has developed between all of them is really wonderful to witness. Empathy, compassion and patience is always provided but the daily humour (even during lockdown) is really priceless. Lily Rose Care have not only enabled my parents in law to stay living in their own home and with a schedule to suit, but they have enhanced their quality of life to a level that we had not thought possible. They are the third care company employed by us since my parents in law become housebound and we can safely say that it really is: “third time (eternally) lucky!”
Katey and Yano CipollaTo Everyone at Lily Rose,
Just wanted to say a huge Thank You for all your kindness, care and support over the time you cared for my Mum.
We couldn’t have managed without you all!
Quality of work excellent. Please give the staff my grateful thanks.
I would like it if you could relay my thanks to all my Mum’s present carers for their help and care above and beyond what their job requires, especially over the last couple of weeks. It has been much appreciated.
Dear Angela and the girls
When mum first needed care at home and we were searching for suitable agencies, we could not
have found anyone better than Lilyrose Care.
Over the last few years the love and care given to mum by the girls has been exemplary. They have
gone far beyond the call of duty and have treated her with love and respect and allowed her to live
her last years in dignity.
Myself and all the family would like to express our many thanks to everyone at Lily Rose for their wonderful care over the time they have looked after my Mum.
She could not have wished for better care.
A big thank you to all of the Carers who look after my Mother so well with such compassion and care.